What does homecare with Care2Connect look like?
Every care company will say they offer a quality service but as we all know quality is an overused word and is very hard to define. We leave the decision on quality up to the CQC, instead focusing on delivering a positive homecare experience that you would recommend. We believe a positive care experience comes from:
- The right people – Friendly, knowledgeable, experienced and of course appropriately trained care workers are important. But empathy is a natural characteristic that we look for in all our employees. It’s not a job; it is a vocation or a calling. We only recruit care workers that have, and can demonstrate, a truly caring approach. We then aim to build small, effective teams of 2-6 care workers to ensure familiarity and continuity of care. In the case of Dementia care the same faces are a hugely important factor in a delivering a positive experience. By working in small, dedicated teams, you will become used to seeing many of the same happy faces.
- Rapid assessment and planning with regular review – Once it has been decided that care is required, the next stage is determining what that care package looks like and how it is delivered. But it doesn’t stop there, and it is not a one-off activity. As standard, we review all our care packages after the first 6 weeks and then annually thereafter, but we also invite regular feedback from all concerned to ensure the care continues to provide the correct level of support. If circumstances or needs change, we adapt. Our managers will also carry out observation monitoring and spot checks from time-to-time to identify training needs and ensure the care continues to meet our high standards.
- Communication and feedback – We like and encourage feedback of all kinds and can also offer regular updates for families and friends that are keen to know their loved one is safe and sound. We will proactively raise any concerns we may have in a timely fashion and will also respond to any calls or emails from you regarding the care we provide. Any questions, complaints or grumbles will be handled with sensitivity and in line with our policies and procedures, which exist to protect everyone. Annually, we ask all clients and any friends and family connected with the care service to complete a survey, the results of which inform our service and are read and acted upon by the owners of the business. We take all feedback seriously, we listen, and we respond.
- Care enabling systems – We have invested in care focused IT systems that ensure everyone involved in delivering your care can access the information relevant to them. Whether it is our care teams planning visits and updating notes for their colleagues, family members wishing to check on a loved one or the customer wanting to know which carer is visiting them,
Delivering a positive care experience is the minimum you should expect from us. But we know it is that little bit of extra help and support that makes the difference, so you can rely upon us to go the extra mile where and when necessary.