Personal Care

Case Study:
Mr and Mrs C

We visit Mr and Mrs C every morning for one hour. Both are mobile, but elderly, and Mrs C needs help getting out of bed and Mr C cannot do it alone. Historically early risers, having lived and worked on a farm, they now enjoy a lie in with a cup of tea before starting their day. So, we call at around 9am every day of the week, get Mrs C out of bed and then help her with getting dressed, taking her medication and applying creams.

Once she is ‘presentable’ (in her own words), we help her to the room of her choice and set her up with anything she needs. We then sort the bedroom ready for bed that evening, empty the commode, open the rest of the house up, if Mr C hasn’t already done so, and make them both a cup of tea.

We are booked for an hour each day and the care package was arranged through the local authority but with close input from Mr and Mrs Cs three daughters. The original care package merely requested a morning call and so we spoke to Mr and Mrs C to agree a time that works best for them.

Personal care delivered correctly can become a very positive experience

Maintaining one’s dignity and personal appearance can often be one of the hardest aspects to manage as a result of ageing, infirmity or illness. Letting somebody into our personal space to help us with everything we would typically do for ourselves can be hard to come to terms with. Understanding this from a human perspective and showing empathy and sensitivity in delivering personal care is what we expect from all our care workers. It is a very personal matter and if delivered correctly, with the right amount of support, it can quickly become a very positive experience and help someone regain independence and pride.

Those daily, routine tasks we tend to take for granted

Personal care includes all those daily, routine tasks we tend to take for granted; from getting dressed and maintaining oral hygiene to bathing and taking medication. Personal care packages are often the most individual of all the services we provide and the care team will be chosen to meet the specific needs identified in the care plan. Typical calls range from 30 minutes to a couple of hours and it may be that the time is split across two calls, morning and evening. There will always be at least two people per call where there are complex medical needs or hoists involved and our care workers all have appropriate training in managing matters such as changing catheters and stoma care.

A welcome smile and a cup of tea

Aside from the practical elements of personal care, our team know the value that a welcome smile, a cup of tea or that added support can bring and the positive impact it can have at the beginning or end of someone’s day.

For further information on our care services please contact our head office on 01903 264089 or email