Care2Connect is a West Sussex care provider, rated good by CQC
Care2Connect was established in 2009 by a small and close team of care professionals who had spent several years working together. We knew that we had shared values and we were determined from the outset to provide a high quality, reliable and friendly service which we and all our staff could be proud of. Our guiding rule is to deliver care to the same standard that we would expect for our own family members. This remains our overriding objective and we all work hard to ensure this is delivered routinely and consistently.
More than a decade later, our team has grown, and we now have over 70 committed and enthusiastic staff members. The family theme has never left us and has naturally developed like a golden thread through our business as the team expanded. Our care family even includes multiple members of other families at all levels of the company.
Care Rated ‘Good’ by the CQC
It is reassuring to us – and hopefully to you – that in every inspection of our service by the Government appointed regulator, the Care Quality Commission (CQC), we have been found to be “Good” in ALL aspects of our service. But don’t just take our word for it – you can read the latest CQC inspection report HERE.
We also use an independent third party review partner called Working Feedback to collect and manage feedback from our clients. We proudly display this information on our own site and through our social media channels and you can see all our reviews here.
Working closely with West Sussex County Council
We have been a contracted provider to West Sussex County Council since the early days and we enjoy a positive relationship with their Contracts and Commissioning teams. Our current contract makes us a “core provider” in the areas in which we operate, meaning we are one of the first providers they turn to when people need care in these areas.
Care is a vocation not a job
Caring for another person is one of the most rewarding jobs in the world and, if delivered correctly, can be a hugely rewarding experience for both the care giver and the customer. To ensure we continue to deliver the best possible care, we invest heavily in recruiting, training and retaining our front-line staff (our Care Workers). We set the bar high and make no apologies for doing so. We will only ever recruit individuals who we and our customers can absolutely trust and who share our values and standards. Over the years we have built a team who without question meet that expectation, and we continue to add to this with new staff wherever we can.
As part of our determination to attract and retain the best staff, we pay our Care Workers at better than market rates and offer a performance related bonus scheme; we recognise their loyalty and commitment and do our best to support them in their careers.
At Care2Connect, we have a small, dedicated and highly experienced leadership team.
At any one time we have around 60 Care Workers in the care team
We have a dedicated team of Co-ordinators whose role is to organise the delivery of care